Frustrated families grounded as Delta chaos continues, DOT launches investigation

Frustrated families grounded as Delta chaos continues, DOT launches investigation
Frustrated families grounded as Delta chaos continues, DOT launches investigation
Travelers wait to board their delayed flight at the Hartsfield-Jackson Atlanta International Airport on July 23, 2024 in Atlanta, Georgia. (Brandon Bell/Getty Images)

(NEW YORK) — Delta Air Lines passengers are voicing outrage over the growing chaos with the carrier that has yet to rebound its operations since the global tech outage.

The Atlanta-based airline is in its sixth day of flight disruptions leaving ticketed passengers stranded at airports, following the CrowdStrike outage on Friday that impacted industries from banks to hospitals.

“This is our fourth cancellation,” one frustrated traveler, Sarah Lassig, told ABC News Bay Area station KGO-TV. 

“I just wish we had given up and stayed home,” her husband, Nathan Lassig, added.

As of time of publication, according to the U.S. Department of Transportation, Delta has canceled more than 6,000 flights since Friday’s IT issues began. The airline is now the subject of a federal investigation.

“We estimate that more than half a million passengers have been impacted by this,” Transportation Secretary Pete Buttigieg said in a press briefing. “There is something unique to Delta, that requires specific attention … we want to understand how this could have happened.”

In a company memo, Delta said they’re seeing day over day progress and that “teams are working around the clock to reposition planes and people to where they need to be so we can return to normal operations by the end of the week.”

Rachelle Akuffo told ABC News that Delta canceled her and her daughter’s flight to London and the airline rebooked them with a layover of more than 340 hours.

“The math is not mathing, like in what world would I have a two-week layover?” she questioned.

There have also been reports of unaccompanied minors who have been stranded as a result of the tech meltdown that forced Delta to suspend its program for unaccompanied minors, leaving parents frustrated and concerned.

JR Reed told ABC News Atlanta station WSB-TV that he was scrambling to get his three children home after visiting relatives across the country.

“They have kids on connecting flights every day all the time,” Reed said. “It appears that they don’t want to dedicate the agents to go handle it. And I don’t think they thought through. What about all the kids that were halfway through their trips?”

According to FlightAware, at least 10,672 flights have been canceled and 54,420 flights have been delayed since Friday, as of Wednesday morning.

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US invites Sudan’s warring parties to cease-fire talks in Switzerland, as fighting rages on

US invites Sudan’s warring parties to cease-fire talks in Switzerland, as fighting rages on
US invites Sudan’s warring parties to cease-fire talks in Switzerland, as fighting rages on
People walk along the road out of the Tiamushro camp for internally displaced persons in Kadugli, South Kordofan state, on June 18, 2024. (Guy Peterson/AFP via Getty Images)

(LONDON) — The United States has announced it has invited Sudan’s warring parties to talks in Geneva, Switzerland, as international and regional efforts intensify for a cease-fire in the northeast African nation’s civil war.

The U.S.-mediated talks are set to be co-hosted by Switzerland and Saudi Arabia, a senior U.S. official told ABC News, building off the unsuccessful Jeddah negotiations process with additional observation from the African Union, Egypt, the United Nations and the United Arab Emirates.

“A few things have changed: One is the acuteness of the horrors, and two is the greater alignment across the region among our African and Gulf counterparts that this is an unacceptable situation, and that nobody wins from the continued destabilization,” the senior U.S. official told ABC News.

“We have to listen to the Sudanese people and deliver a process on a cease-fire and humanitarian aid access,” the official said.

The talks are set to begin in about three weeks, on Aug. 14, in Switzerland. The U.S. official said the U.S. is also looking into civilian participation at the talks. The talks are expected to be attended by representatives of the warring parties, who met separately with a U.N. envoy.

It comes as talks in Jeddah, Saudi Arabia, broke down at the end of last year, with the warring parties refusing to budge or honor their commitments under the Jeddah declaration. However, recently concluded talks in Geneva were described by The U.N. Secretary-General’s Personal Envoy for Sudan Ramtane Lamamra as an “encouraging initial step” in the complex process.

In a statement posted on X, Rapid Support Forces Paramilitary Group (RSF) chief Mohamed Daglo — commonly known as Hemedti — said the RSF is “ready to deal with these talks constructively.” He said he welcomed the invitation by U.S. Secretary of State Anthony Blinken.

Sudanese Army chief General Abdel Fattah al-Burhan was yet to make a public statement on the invitation.

The scheduled negotiations arrive as the war in Sudan approaches its 16th month, U.N. Spokesman Stéphane Dujarric in a briefing on Tuesday, adding that the U.N. “continues to be extremely alarmed” by the situation.

“Almost 26 million men, women and children are acutely hungry,” said Dujarric. “The equivalent to the entire population of Australia. 750,000 people are just one step away from famine.”

On April 15, 2023, war broke out in Sudan’s capital Khartoum following months of tensions between the SAF and RSF paramilitary group linked to a planned transition to civilian rule. Fighting has since spread across the northeast African nation and intensified with allied militias joining the fight.

The conflict has precipitated the world’s “largest internal displacement crisis,” driving over 10 million people — about 20% of Sudan’s population — from their homes according to the U.N.’s International Office of Migration. At least 16,000 people have been killed according to the U.N.

A new report by Doctors Without Borders this week revealed civilians are enduring “horrific levels of violence,” with thousands across the country being treated for war-related injuries caused by explosions, gunshots and stabbings amid “shocking” reports of sexual and gender-based violence.

“The scale of death, suffering, and destruction in Sudan is devastating. This senseless conflict must end,” said the U.S. State Department in a statement. “The United States calls upon the SAF and the RSF to attend the talks and approach them constructively, with the imperative to save lives, stop the fighting, and create a path to a negotiated political solution to the conflict.”

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As FDA delays proposal to ban formaldehyde in hair relaxers, dermatologist shares safety tips for women

As FDA delays proposal to ban formaldehyde in hair relaxers, dermatologist shares safety tips for women
As FDA delays proposal to ban formaldehyde in hair relaxers, dermatologist shares safety tips for women
wsfurlan/Getty Images

(NEW YORK) — The U.S. Food and Drug Administration has delayed consideration of a long-anticipated proposal to ban formaldehyde (FA) in hair-relaxing products, which some studies have linked to certain types of cancers.

It is not clear when the agency plans to consider the proposed rule, which was first entered in the Unified Agenda, a government registry of actions that administrative agencies plan to issue, last October.

If enacted, the rule would “ban formaldehyde and other FA-releasing chemicals as an ingredient in hair smoothing or hair straightening products marketed in the United States,” according to the language entered in the Unified Agenda.

Frequent use of hair-straightening products that include chemicals like formaldehyde has been found in studies to put women at a higher risk for uterine cancer, a type of cancer that starts in the uterus and is a risk factor for anyone with a uterus but the risk increases with age, especially during and after menopause, according to the Centers for Disease Control and Prevention.

A 2022 study found an association that women who self-reported frequent use of hair straightening products were more than twice as likely to later develop uterine cancer than women who did not use the products.

The study found that Black women may be more affected by the increased risk of uterine cancer not because of their race, but due to the fact that they use chemical hair straightening products at a higher rate. Frequent use of the products was defined as more than four times in the previous year, according to the study, which included more than 33,000 women between the ages of 35 to 74.

Scientists caution that it’s not clear yet if these products cause cancer. For now, research only hints at a probable link.

Formaldehyde is described by the Environmental Protection Agency as a “colorless, flammable gas” that can cause “adverse health effects” with exposure. When used in hair smoothing products, the formaldehyde is released into the air as a gas when the products are heated.

The Department of Health and Human Services lists formaldehyde as a “known carcinogen.”

The FDA has previously issued a warning stating that the use of hair smoothing products in an area that is not properly ventilated could lead to a risk of a person inhaling formaldehyde. In the warning, the agency acknowledged it began receiving “inquiries from consumers and salon professionals” about the safety of formaldehyde in products as far back as 20 years ago.

Safety tips for women in the absence of a ban

Dr. Angela Lamb, a New York City-based dermatologist, told ABC News’ Good Morning America Tuesday that women should read labels on their own and ask their salon provider about the ingredients in the products they’re using prior to undergoing treatments like hair straightening.

The three key ingredients to look for are formaldehyde, methylene glycol, and formalin, according to Lamb.

“You want to make sure, if you’re at a salon and you’re using something, if you have any reactions, let your salon provider know,” she said.

According to the FDA, possible reactions that have been reported range from eye problems to headaches, dizziness, nausea, chest pain, vomiting, coughing, wheezing and throat soreness.

Consumers can report bad reactions to the FDA by phone and online.

Lamb said if women want to avoid formaldehyde-containing products completely, they can opt for heat-styling options like roller sets and presses.

With those options, no chemicals are involved at all, according to Lamb.

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High school coach, 28, randomly shot and killed at bar while attending conference

High school coach, 28, randomly shot and killed at bar while attending conference
High school coach, 28, randomly shot and killed at bar while attending conference
Douglas Sacha/Getty Images

(NEW YORK) — A 28-year-old high school coach was “randomly shot and killed” standing on a rooftop bar while she was in town for a conference, police said.

Ayden Burt, a 28-year-old high school coach from Jasper Independent School District in Texas, was visiting San Antonio for the Texas High School Coaches Association Conference when, just after midnight, she was randomly shot and killed while standing at a local rooftop bar on the 500 block of E. Crockett St., police said.

“Our Homicide Detectives are working to bring justice to Ayden and her family; however, details are limited,” according to a statement issued by the San Antonio Police Department.

Burt was reportedly at the bar with other coaches from across the state when the shooting occurred.

“She was sitting right next to me laughing and talking and the next bleeding in my lap,” said Humble High School football coach Robert Murphy on X. “My coaches did everything they could performing CPR etc to save her life. She was excited about the upcoming year. Traumatizing.”

Jasper Independent School District Superintendent John Seybold announced her death in a statement on social media.

“It is with a heavy heart that we have learned of the passing of one of our staff members, Ayden Burt. We ask for prayers of comfort for her family, as well as her extended family, the students and staff of Jasper ISD,” Seybold said. “Ayden has been teaching in Jasper ISD since 2019, teaching English at both Jasper High School and Jasper Jr. High, also serving as a Cheer Sponsor and Coach. We ask that everyone respect the privacy of the family and staff at this time.”

The San Antonio Police Department is asking for the public’s help for any information regarding this tragic incident.

If you have any information regarding this murder, please contact our SAPD Homicide unit at 210-207-7635. Any information provided may help solve this case.

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Judge issues ruling to vacate Missouri man’s murder conviction

Judge issues ruling to vacate Missouri man’s murder conviction
Judge issues ruling to vacate Missouri man’s murder conviction
Witthaya Prasongsin/Getty Images

(ST. LOUIS) — A judge in St. Louis issued a written order Monday vacating the murder conviction of Christopher Dunn, who has served 33 years in a Missouri prison for a murder he has maintained he did not commit.

The order follows a hearing two months ago during which Circuit Court Judge Jason Sengheiser heard evidence in favor of Dunn’s exoneration, including findings from an evidentiary hearing four years ago in which the presiding judge declared that if Dunn were tried today given the current evidence, “reasonably, properly instructed jurors would find [Dunn] not guilty.”

“In conclusion, the only evidence inculpating Dunn has been recanted,” court documents of Sengheiser’s ruling stated. “The [St. Louis] Circuit Attorney [Gabe Gore] has made a clear and convincing showing of ‘actual innocence’ that undermines the basis of Dunn’s convictions because in light of the new evidence, no juror, acting reasonably, would have voted to find Dunn guilty of these crimes beyond a reasonable doubt.”

Missouri Attorney General Andrew Bailey’s office did not immediately return ABC News’ request for comment, nor did the state prosecutor’s office return ABC News’ request for a statement, including when Dunn might be released from prison.

Dunn, 52, was given a life sentence without the possibility of parole for a first-degree murder conviction in the death of 15-year-old Rico Rogers, who was shot to death in May 1990.

There is no physical evidence linking Dunn, who was 18 at the time, to Roger’s murder. His conviction was based on the testimony of two eyewitnesses who said they saw Dunn nearby just before the shooting. The witnesses — DeMorris Stepp, then 14, and Michael Davis Jr., who was 12 — recanted their testimonies in 2005 and 2015, respectively.

The eyewitnesses said they were coerced by prosecutors and police to testify that Dunn was guilty. The state attorney general’s office testified during the hearing, which began May 21, that they never coerced, manipulated or threatened the witnesses.

Defense attorneys for Dunn argued during the hearing that Stepp and Davis’ alleged false testimonies were “inconsistent, uncertain and unsure” and made while they were children, and that Stepp and Davis corrected their testimony when they became adults.

Gore filed the motion to vacate Dunn’s murder conviction in February this year. 

“There remains no evidence upon which a reasonable jury could return a verdict of guilty,” Gore said in closing statements during the hearing earlier this year. “In fact your honor, in this case, there simply remains no evidence at all.”

Prosecutors from the Missouri Attorney General’s office maintained that Dunn was guilty, arguing that regardless of their testimonies, the witnesses were still able to identify Dunn via photo and a live lineup.

This is the second time a judge has heard Dunn’s case for exoneration. In a 2020 evidentiary hearing, Texas County Judge William Hickle ruled that given the new evidence, and the recantations of the testimonies, “reasonably, properly instructed jurors would find [Dunn] not guilty.”

Still, Dunn was not exonerated on account of a 2016 Missouri Supreme Court ruling that only allowed death row inmates to make a “freestanding” claim of innocence.

“We are overjoyed to soon be welcoming home MIP [Midwest Innocence Project] client Christopher Dunn,” his defense team told ABC News in a statement. “The Attorney General’s Office is continuing to waste taxpayer money as it fights Chris’ release even though two judges have now found that no jury would convict Chris today.”

In 2021, Missouri adopted a new law that expands the rights of incarcerated persons without death sentences to file for an exoneration. The law allows prosecutors to request hearings to vacate a conviction if they have information that demonstrates that the convicted person is not guilty, or was otherwise wrongfully convicted.

During the May hearing, Dunn’s defense attorneys brought up Judge’s Hickle’s findings in 2020 that Dunn had met the standard for exoneration, and called on Judge Sengheiser to “establish actual innocence and allow you to do what Judge Hickel could not do. Vacate the wrongful conviction of Christopher Dunn.”

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Delta issues apology to passengers after CrowdStrike outage along with bonus miles, reimbursements

Delta issues apology to passengers after CrowdStrike outage along with bonus miles, reimbursements
Delta issues apology to passengers after CrowdStrike outage along with bonus miles, reimbursements
A Delta Airlines plane sits on the tarmac at the Charlotte Douglas International Airport on July 23, 2024 in Charlotte, North Carolina. Delta Airlines has canceled and delayed hundreds of additional flights as problems from the outage caused by the Crowdstrike software update continue into a fifth day. (Brandon Bell/Getty Images)

(NEW YORK) — Delta apologized for its widespread cancellations and delays over the last several days, issuing a new message Wednesday to customers affected by the fallout from the global IT outage last Friday.

The airline also says it plans to issue 10,000 bonus miles and offers to reimburse “reasonable expenses.”

“Please accept our sincere apologies for the disruption to your recent travel plans caused by a vendor technology outage affecting airlines and companies worldwide,” the airline said. “Delta teams have been working tirelessly to restore our operation to get our customers safely to their final destinations. We understand that unexpected disruptions like this are difficult for everyone and do not reflect the operational reliability and experience you have come to know and expect from us.”

Delta also said that if passengers incurred “any hotel, meal, or transportation expenses while in transit resulting from this flight disruption,” they may submit a claim to the airline for a reasonable expenses reimbursement.

“Please note that we do not reimburse prepaid expenses, including but not limited to hotel reservations at your destination, vacation experiences, lost wages, concerts, or other tickets,” Delta said.

The apology comes several days after a wave of IT outages swept across the globe on Friday morning, causing thousands of flight cancellations and stalling internal and external systems across a variety of industries including hospitals, banks, stock exchanges and other institutions, as some Microsoft-based computers ceased to work.

Thousands of flights were canceled in the U.S. after American Airlines, United and Delta asked the Federal Aviation Administration for a global ground stop on all flights.

At least 2,537 flights were canceled and 8,376 were delayed in the U.S., FlightAware data reported last Friday.

“Please know that we deeply value you and your experience as our customer. Despite this unexpected disruption to our operations, we are doing everything possible to ensure your future travel meets the high service and reliability standards that Delta is known for,” the airline said. “We appreciate your trust in us and look forward to providing an exceptional experience to you on your next Delta flight.”

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Yellowstone geyser explosion sends visitors running

Yellowstone geyser explosion sends visitors running
Yellowstone geyser explosion sends visitors running
Daniel Grill/Getty Images

(NEW YORK) — A geyser explosion in Yellowstone National Park sent dozens of visitors running Tuesday morning, officials said.

Videos taken of the event show the dramatic moment, with water and debris raining down over the park’s Biscuit Basin thermal area, about two miles from Old Faithful.

The geothermal explosion damaged the boardwalk, but did not cause any injuries, officials said.

The Biscuit Basin has been temporarily closed while geologists investigate the event.

Hydrothermal explosions are somewhat common in the area, occurring when underground water suddenly turns to steam.

Similar eruptions occurred at Biscuit Basin in 1959, 1991 and 2009.

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Passenger plane crashes during takeoff in Nepal, killing 18, aviation officials say

Passenger plane crashes during takeoff in Nepal, killing 18, aviation officials say
Passenger plane crashes during takeoff in Nepal, killing 18, aviation officials say
People stand at the site after a Saurya Airlines plane crashed during takeoff at Tribhuvan International Airport in Kathmandu on July 24, 2024. (Prakash Mathema/AFP via Getty Images)

(NEW YORK) — At least 18 people were killed when a plane crashed during takeoff in Nepal on Wednesday, aviation officials said.

Nineteen people were on board when the Saurya Airlines flight went down at Tribhuvan International Airport in Kathmandu, according to a notice from the Search and Rescue Coordination Center of the Civil Aviation Authority of Nepal, which was posted online by the airport.

The domestic flight to Pokhara took off at 11:11 a.m., then “turned right and crashed on the east side of the runway,” aviation officials said.

“It is reported that the fire was brought under control and the rescue work was started immediately and the dead bodies of 18 people were collected and 1 injured person was rescued and taken to the hospital,” the statement said.

The flight’s pilot survived, the aviation authority said, identifying him as Captain Manish Rana Shakya. He was transported to a local hospital with critical injuries, officials said.

Officials released the flight’s manifest, which included 16 Nepali passengers and one Yemeni passenger. Officials said all were killed, along with the co-pilot, whose nationality was not listed.

A video streamed live on Facebook from the airport appeared to show people waiting at their departure gate watching in horror as plumes of dark smoke rise near the airport perimeter.

The plane, which aviation officials identified as a CRJ-200, was registered in Nepal as 9N-AME.

The European Commission includes all of Nepal’s air carriers, including Saurya, on its “Air Safety List,” banning them from operating within the European Union because of safety concerns.

A Yeti Airlines passenger plane crashed in Nepal in January 2023, killing all 72 people onboard, including two Americans, officials said.

That flight, which had also been traveling from Kathmandu to Pokhara, was the country’s deadliest plane crash since 1992, an official at the Rescue Coordination Center in Nepal told ABC News at the time.

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At least 25,000 ordered to evacuate as wildfires burn in Canada’s Jasper National Park

At least 25,000 ordered to evacuate as wildfires burn in Canada’s Jasper National Park
At least 25,000 ordered to evacuate as wildfires burn in Canada’s Jasper National Park
Stock-zilla/Getty Images

(NEW YORK) — At least 25,000 people have been forced to evacuate due to wildfires in Jasper National Park in Canada, officials said.

The town of Jasper and Jasper National Park in Alberta have closed and are being evacuated due to active wildfires, the park said Tuesday.

The evacuation impacts 15,000 people who were visiting and staying in the park when the order was issued, as well as about 10,000 people in the town of Jasper, including seasonal workers, according to the Alberta Emergency Management Agency.

“The Town of Jasper and Parks Canada’s priority is the safety of our staff, residents and visitors,” Jasper National Park said in a statement on Tuesday. “We acknowledge this is a stressful time and appreciate patience as this is an evolving and complex situation.”

Thousands of residents and visitors already evacuated overnight, as multiple wildfires burn in Jasper National Park, the largest national park in the Canadian Rockies, the park said.

Parks Canada is mobilizing additional firefighting resources and aircraft to assist in battling the blazes, according to Jasper National Park.

“Our priority is to protect the town and community of Jasper, limiting wildfire growth towards town, Highway 16 and critical infrastructure,” Jasper National Park said.

Reservations through Aug. 6 in Jasper National Park have been canceled. A reopening date has not yet been announced.

Alberta is experiencing “extreme wildfire conditions,” with more than 170 wildfires burning across the province, according to the government of Alberta.

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‘Horrendous’ Southern California wildfire sparked by illegal fireworks: Mayor

‘Horrendous’ Southern California wildfire sparked by illegal fireworks: Mayor
‘Horrendous’ Southern California wildfire sparked by illegal fireworks: Mayor
Homes are threated as the Hawarden Fire burns in Riverside, Calif., July 21, 2024. (David Swanson/AFP via Getty Images)

(NEW YORK) — Officials in Southern California said they are searching for suspects in a fire sparked by illegal fireworks that has caused more than $10 million in damages.

The Hawarden Fire in Riverside County ignited Sunday afternoon and within three hours had burned more than 500 acres, according to Riverside Mayor Lock Dawson.

Six homes have been completely destroyed and seven others damaged in the “horrendous fire,” Dawson said during a press briefing Monday evening.

The fast-moving fire has resulted in an estimated $10 million in damage to homes and more than $1 million in response costs, Dawson said, who noted that damage assessments were still ongoing.

The blaze was determined to be sparked by fireworks, which are illegal in Riverside County, the mayor said.

“This tragic event serves as a stark reminder of why fireworks are illegal in our community,” Dawson said. “We live in an area with dry brush, varied terrain and high temperatures, making it ideal for such disasters.”

Camera footage showed suspects fleeing the area, and a vehicle of interest is being reviewed by investigators, Dawson said. No additional details were released on the suspects and vehicle.

“We will ensure they are prosecuted to the fullest extent of the law,” Dawson said.

Investigators are pursuing all video and social media leads, according to Greg White with the Riverside arson investigations team.

White said they will seek restitution from those responsible.

The Hawarden Fire was 40% contained as of Tuesday morning, according to Cal Fire. It is one of 20 active fires in the state, according to the agency.

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