(RIVERSIDE, Calif.) — The 13 Turpin siblings, rescued in 2018 from captivity in their parents’ California home, were “failed” by the social services system that was supposed to care for them and help transition them into society, according to a report issued Friday by outside investigators hired by Riverside County.

“Some of the younger Turpin children were placed with caregivers who were later charged with child abuse,” the 630-page report found. “Some of the older siblings experienced periods of housing instability and food insecurity as they transitioned to independence.”

The seven-month probe was the result of an investigation by ABC News as part of the Diane Sawyer 20/20 special, “Escape From A House of Horror,” that aired last November, in which two of the Turpin siblings spoke out for the first time about the challenges and hardships they have faced in the years since sheriff’s deputies rescued them from a life of home imprisonment.

“With respect to the Turpin siblings, we conclude there were many times over the last four years that they received the care they needed from the County,” the report found. “This was not always the case, however, and all too often the social services system failed them.”

The Turpin siblings were rescued in January 2018 from their home in Perris, California, after then-17-year-old Jordan Turpin executed a daring escape in the middle of the night and called 911. Authorities subsequently discovered that their parents had subjected them to brutal violence and deprived them of food, sleep, hygiene, education, and health care.

“In short, while there are many examples of dedicated Riverside County personnel succeeding despite the systemic obstacles in their way, there are too many other examples of falling short or even failing outright,” the report found.

In the response to the report, County Supervisor Karen Spiegel said in a statement, “This is the time to act and I will support all efforts to meet the challenge.”

While many of the specifics in the report were redacted due to privacy concerns, the investigation outlined a number of specific instances where services failed, as well as when they succeeded. It also included a number of recommendations for reform moving forward.

In a statement, County Executive Officer Jeff Van Wagenen, who commissioned the investigation, said the recommendations would “guide our continuing efforts to improve outcomes in the days, weeks and months to come.”

Referring to its investigation of the Riverside social welfare system more broadly, the report found that there were “many examples of dedicated Riverside County personnel succeeding despite the systemic obstacles in their way” — but ultimately that “there are too many other examples of falling short or even failing outright.”

This is a developing story. Please check back for updates.

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(MIAMI) — A Georgia mom is speaking out after she said her 12-year-old daughter, who was traveling solo as an unaccompanied minor, exited an American Airlines flight at a Miami airport by herself after landing — without an adult guide.

The family paid extra for the unaccompanied minors service. According to the airline’s unaccompanied minors travel policy, the service assigns airport escorts to help children deplane, make flight connections, and meet the authorized adult picking them up.

Monica Gilliam told “Good Morning America” that on July 2, her daughter Kimber flew on an American Airlines flight from Chattanooga, Tennessee, to Miami, Florida, to visit her father. After Kimber’s flight landed, Gilliam said she received a distressing phone call from American Airlines.

“The manager from American Airlines called and said, ‘Your child is missing.’ I was like, ‘How did you lose my child? How do you lose an unaccompanied minor?'” Gilliam recalled.

Gilliam said her daughter — who had flown unaccompanied before when she was 5 and 6, with different airlines — told her she felt she had to get up and leave the aircraft once it landed, following other passengers who were disembarking, and claimed a flight attendant even waved goodbye to her.

“She was seated in between two people on row eight. And when the person at the window got up, she felt like she was supposed to get up, too, and move into the aisle,” she said. “And then they just waved her on and she said, I didn’t know what to do, so I kept walking.'”

The family had not gone over specifics with Kimber about what to expect in the unaccompanied travel process, or detailed safety instructions on flying alone, but said she was familiar with air travel in general — according to Gilliam, the family flies together frequently, “and so [Kimber] knows that our typical protocol is that we get off the plane and we go to baggage claim together” — and had been told she would be looked after on this flight.

“I told her when she got on at Chattanooga that they would be there with her and they would make sure she stayed safe until she reached her dad,” she said.

“You know, she’s flown unaccompanied before. I have other children that have, too. And it never crossed our minds that this could be a possibility,” she added.

Gilliam said Kimber’s father ultimately used FaceTime to help his daughter navigate the Miami airport by herself after she had disembarked the plane, and eventually was able to guide her to a baggage claim area where he could reunite with her.

“She was nervous and she was scared. But she did exactly what her dad told her to do to get her to safety,” she said.

Gilliam said that airline officials had since refunded the full ticket price and additional unaccompanied minor fees for the trip, and had offered her several free flights with American Airlines, along with a number of other VIP services, which she said she turned down.

“They were very apologetic,” she said. Still, she added, “[Kimber] doesn’t want to fly now. … So I’ll be driving down to get her after her visit is over with her dad.”

American Airlines says children between the ages of 5 and 14 are required to use the company’s unaccompanied minor service when they fly alone. The service includes early boarding and an airport escort is supposed to meet the child and take them to their gate, flight connection, or to an “authorized adult” or guardian who has to pick up the child after a flight lands, according to the airline’s website.

Additionally, the website states that there is a “$150 unaccompanied service fee (plus tax, where applicable) each way” added to the ticket price for those using the service.

In response to the incident, American Airlines told ABC News in a statement that the company “cares deeply” about its young passengers and is “committed to providing a safe and pleasant travel experience for them.” The airline added that it is “looking into what occurred” and is taking the incident “very seriously.”

Emily Kaufman, a travel expert and the CEO and founder of “The Travel Mom,” told “GMA” that parents with children flying solo need to make sure their kids are adequately prepared.

“Inform them about the plan on the plane, getting off the plane and when they’re in need of something that they can ask a flight attendant,” Kaufman said.

Kaufman also recommends parents give their child a list of important contacts and phone numbers and to put the list in their pocket as well as their carry-on luggage. Parents may also want to consider using a tracking tool like the “Find My Friends” feature on an iPhone and they should always monitor a child’s flight in case it arrives early or late.

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